Honeywell UX Design Leader
• Helped lead a global team of designers in China, India, Mexico and the United States
• Transitioned the team from Sketch/Invision to Figma/Miro workflow
• Developed an early-stage digital management operating system for documentation and project setup
• Implemented versioning system for branching/merging designs so devs could see differences
• Designed Figma templates for project cover images, slide decks, and design reviews
• Conducted quality review meetings for global team members
• Conducted monthly design trend meetings sharing best practices, AI releases and latest tooling updates
Design Process - Discovery
By following a structured design process, the global team was able to deliver world-class results that solved the most important problems for customers and internal stakeholders. The following are examples of the design process I implemented and shared with the team.
NOTE: Some images are blurred intentionally.
NOTE: Some images are blurred intentionally.
Interviewing SMEs
By conducting structured, conversational interviews with subject-matter experts, end users, and customers, I'm able to understand workflows, challenges, and goals. Each session is guided by a discussion plan but allows flexibility to probe deeper into emerging themes. During each interview I take rapid notes with Miro sticky notes and any screens shared with permission.
Research Synthesis
Distilling key observations, pain points, and quotes into color-coded sticky notes in Miro helps to visualize and reduces the need for endless spreadsheets. Miro's AI tool aids the process and removes inertia.
Clustering related notes through affinity mapping, I am able to surface recurring patterns, unmet needs, and opportunity areas.
The visual synthesis allows cross-functional teams to quickly see common pain points, prioritize design opportunities, and align around validated user insights that inform journey maps, personas, and product strategy.
Competitive Analysis
Competitive analysis is utilized to benchmark user experience against industry leaders and emerging players. This includes reviewing software workflows, interface patterns, and value propositions from major competitors which in this instance are companies like Dragar, Blackline and MSA.
Documenting and visualizing these findings is done in Miro, mapping each product’s key capabilities across categories like Device Setup & Configuration, Fleet Management, Real-Time Monitoring, and Safety Outcomes. By analyzing feature coverage, interaction models, and accessibility gaps, I identify opportunities for differentiation and innovation.
This method helps define “table stakes” vs. “advantage” features, informing product roadmaps, prioritization, and design direction. It also ensures alignment with user expectations while guiding where to invest in next-generation capabilities such as AI assistants, predictive analytics, and mobile-first workflows.
Design Process - Workshops
The next step is conducting a workshop (in person if possible) and from this we can start to validate themes and see new emerging issues. Common themes start to emerge and I can begin to develop a strategy for the project based on themes and pain points.
Journey Map and Theming
Creating a journey map during the workshop is often a great tool for identifying additional pain points. New themes start to emerge from the journey map and discussions. Miro AI can be used to help with clustering notes into themes.
Synthesizing Top Themes and Prioritizing
With the help of AI and synthesizing tools, I'm able to identify the Top 5 themes that emerged from the workshop and interviews.
From there it is a matter of prioritizing features with stakeholders and identifying what to work on and a strategy for the project. This identifies the features that we can control or can't control as well as which are the most impactful.
By identifying which solutions and features were high impact/high effort, high impact/low effort, low impact/low effort or low impact/high effort, the product team and I were able to confidently move forward with the knowledge that time was spent efficiently.
Design Process - Dev Handoff
Versioning and branching/merging
The versioning system I implemented in Figma helped keep developers on track. By standardizing a versioning system and implementing branching/merging, design teams stayed in sync with dev teams. We operated on the core principle that documenting design files is essential to a smooth development process. In addition, we standardized a system of annotations and captured comments to keep designs healthily documented.
Documentation and Jira
The team and I created stories in Jira while utilizing any number of tools for sharing design system documentation including Confluence, Storybook, or Figma itself.
UX Deliverables
Here is a look at some deliverables from the final presentation to stakeholders, CTO and leadership
Digital Leadership
Early-stage digital operation system
The digital operating system for the team included templates for project cover images, a UX capabilities deck to share with stakeholders, a document outlining the design process and metrics and guidelines for measuring project quality. I also created a best practice document for documentation.
Monthly Design Reviews and Virtual Connects with team
These monthly meetings kept ideas flowing amongst designers operating as far as 12 hours away. Many times the challenges one designer faced on a project had already been solved by another designer. By communicating and fostering open sharing of designs we were able to collectively reduce repetitive work and save time. During virtual connects I share the latest emerging trends in AI and the latest enhancements to our digital tools. Aha moments became the norm as designers shared Figma shortcuts and examples of emerging tech integrated into design.
Quarterly Town Halls and Design Quality
On a quarterly basis design leaders shared respective team designs. As a proud leader within the industrial gas detection and then healthcare businesses, I proudly shared work from global teammates and presented to leadership. Other design leaders and I held regular design quality checkpoints to ensure that other designers had the resources needed for exceptional design deliverables.
