Honeywell UX Leader
• Led global team of designers in China, India, Mexico and the United States
• Transitioned the team from Sketch/Invision to Figma/Miro workflow
• Developed a digital management operating system for documentation and project setup
•. Implemented versioning system for branching/merging designs so devs could see differences
• Designed Figma templates for project cover images, slide decks, and design reviews
•. Conducted quality review meetings for global team members
• Conducted monthly design trend meetings sharing best practices, AI releases and latest tooling updates
NOTE: Some images are blurred to protect the intellectual property.
By following a structured design process, the global team was able to deliver world class results that solved the most important problems for customers and internal stakeholders.
Design Process - Interviewing SMEs
I conduct structured yet conversational interviews with subject-matter experts, end users, and customers to understand their workflows, challenges, and goals. Each session is guided by a discussion plan but allows flexibility to probe deeper into emerging themes.
During each interview I take rapid notes with Miro sticky notes and any screens shared with permission.
Design Process - Research Synthesis
I distill key observations, pain points, and quotes into color-coded sticky notes in Miro sometimes using the AI tool to get started.
I cluster related notes through affinity mapping, which helps surface recurring patterns, unmet needs, and opportunity areas.
This visual synthesis allows cross-functional teams to quickly see common pain points, prioritize design opportunities, and align around validated user insights that inform journey maps, personas, and product strategy.
Common themes that start and I can begin to develop a strategy for the project based on themes and pain points.
Design Process - Workshops
The next step is conducting a workshop (in person if possible) and from this we can start to validate themes and see new emerging issues.
Design Process - Competitive Analysis
I perform competitive analysis to benchmark Honeywell’s user experience against industry leaders and emerging players. This includes reviewing software workflows, interface patterns, and value propositions from competitors such as Blackline, Dräger, MSA, and Industrial Scientific.
I document and visualize these findings in Miro, mapping each product’s key capabilities across categories like Device Setup & Configuration, Fleet Management, Real-Time Monitoring, and Safety Outcomes. By analyzing feature coverage, interaction models, and accessibility gaps, I identify opportunities for differentiation and innovation.
This method helps define “table stakes” vs. “advantage” features, informing product roadmaps, prioritization, and design direction. It also ensures alignment with user expectations while guiding where to invest in next-generation capabilities such as AI assistants, predictive analytics, and mobile-first workflows.
Design Process - Journey Map Creation
Creating a journey map during the workshop is often a great tool for identifying additional pain points.
Design Process - Theming with Miro AI assistance
New themes start to emerge from the journey map and discussions. Miro AI can be used to help with clustering notes into themes.
Design Process - Synthesizing Top Themes
With the help of AI and synthesizing tools I'm able to identify the Top 5 themes that emerged from the workshop and interviews.
Design Process - Prioritizing Solutions
From there it is a matter of prioritizing features with stakeholders and identifying what to work and a strategy for the project. This identifies the features that we can control or can't control as well as which are the most impactful.
Also I identify which solutions/feature are high effort, high impact or low effort, high impact or low effort, low impact or high impact high effort.
UX Deliverables shared with global team
Here is a look at some deliverables from the final presentation to stakeholders, CTO and leadership
Digital Leadership - Creating system for versioning and branching/merging designs
Versioning system in Figma helps to keep developers track. We used branching and merging for multiple designers working on the project.
Digital Leadership - Creating system/templates for documentation and annotation
Documenting design files with annotations and comments from dev.
Digital Leadership - Creating a digital operating system
The digital operating system for the team included templates for project cover images, a UX capabilities deck to share with stakeholders, a document outlining the design process and metrics and guidelines for measuring project quality. I also created a best practice document for documentation.
Digital Leadership - Working with Jira and Confluence
The team would create stories in Jira and also utilize Confluence for updating projects.
Digital Leadership - Monthly Design Reviews
Digital Leadership - Monthly Connect with team
